Exchange Policy

May I exchange my order?

We understand picking the right color and hair texture might be a bit difficult from a computer screen, so we are more than happy to accommodate exchanges of hair extensions that have NOT been used, worn or tampered with.Our Clip in hair extensions will be tied by elastic which identifies if the extensions have been taken out. Our U-part wig has tape at "U" shape area which do not allow to cut if you want return/exchange. Since human hair extensions are hygienic product, we take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our clients

How can I exchange my hair extensions?

a.

You can contact with us(supp[email protected]) within 72 hours after you received the item.

b.

After we confirm your exchange request, we will give you a return address.

c.

Please note that you are responsible for all exchange shipping costs associated with the retrun.

d.

If you want to exchange a different item, please let us know, because you may need to pay the price difference. Please note that No Coupon Codes can be used on price difference.

e.

We will send you the new hair extensions, after we received, inspected and confirmed that the returned extensions were not be used, altered and undamaged.

*Items that have been untied, washed, installed, chemically processed, dyed, excessively brushed or finger combed are not eligible for exchange. We reserve the right to refuse any return that is not returned in its original condition. 

*Please note that the return shipping label is for domestic orders only. It's an international package so we do not have the shipping label service. 

When will I receive my new exchange?

We will send you the new hair extensions after we have received, inspected and confirmed that the returned hair extensions were intact. All customers must contact us after sending the package back and provide us with the tracking information of the set being returned, in order for us to process your exchange.

Return Policy

May I return my order?

Although we have very low return rates and we are so proud of our high quality hair extensions that we offer, we understand that there may be a case in which you need to return your order and we are more than happy to accommodate returns on hair extensions that have not been used, worn or tampered with. Please note that our Clip in hair extensions will be tied by elastic which identifies if the extensions have been taken out. Since human hair extensions are hygienic product, we take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our clients.

How can I return my hair extensions?

a.

You can contact with us([email protected]) within 72 hours after you received the item.

b.

After we confirm your return request, we will give you a return address.

c.

Please note that you are responsible for all return shipping costs associated with the retrun.

d.

The refund deducted $20 or $30 shipping fee will be issued to your original payment method after we received, inspected and confirmed that the returned extensions were not be opened, altered and undamaged.

*Items that have been untied, washed, installed, chemically processed, dyed, excessively brushed or finger combed are not eligible for returns. We reserve the right to refuse any return that is not returned in its original condition.

*Please note that the return shipping label is for domestic orders only. It's an international package so we do not have the shipping label service. 

When will I receive my refund?

A refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were intact. All customers must contact us after sending the package back and provide us with the tracking information in order for us to track the return packages.

Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend to contact your credit card provider.

Contact us at [email protected], if you may need to exchange or return your items.