Order Processing Time: Stock Clip In Orders: 48 hours / Tape In Orders : 7-10 working days

Shipping Time: Up to 7 working days depending on your country zone 

FAQ

We're here to help

  • What is the difference between synthetic and human hair extensions?

    Hair extensions made from human hair can be heated (curled or straightened), styled, washed, and treated like your own natural hair. Hair extensions made from synthetic hair are sensitive to the sun, don't last as long as human hair, are difficult to style, and cannot blend in as well with your real hair.

  • How do I care my hair extensions?

    CURLSQUEEN clip-in hair extensions is 100% human hair, so the better you take care of them, the longer they can be used.

    Heat styling your hair extensions

    You can blow dry, curl and straighten your hair extensions just like your own hair, but keep in mind, they are human hair extensions, and they will damage just like your own hair. You should brush or comb the hair extensions through to get rid of any knots and tangles and use a heat protectant spray before applying hot curling and straightening irons. As hair extensions do not receive natural oils on the hair as your natural hair does, you need to apply a deep conditioning hair treatment to the extensions at least once a month to help keep your extensions in the best condition and ensure the longest life, which is especially important if you use heat styling tools on them frequently. As damage increases, it is also advised to have your extensions ends trimmed just like your own hair. Please keep in mind, the less heat styling to the extensions, the longer life span they will last.

    Washing your hair extensions

    Depending on the usage of the extensions, we advise to only wash them every 4-6 weeks. Hair extensions do not receive natural oils on the hair as your natural hair does, they need moisture, conditioning and stay from chemicals and heat to stay soft and silky. Washing every 4-6 weeks will refresh your extensions from hairsprays and other product build-up.  Washing on a regular basis is not advised, as it will strip your hair of moisture and color and dry them out faster.  Always apply a deep conditioning hair treatment after washing and rinse in cold water. Please keep in mind, you should use a wide toothed brush and gently work your way through the hair. Do not brush with hard brushes or combs like normal hair the hair can be damaged.

    Dying Your Extensions
    You can dye your hair extensions. It is advised to have a professional stylist dye them for the best results. For examples, if you have dark hair extensions, it is not advised to try to dye them platinum blonde. So if you must change the color of your extensions, get professional help first. We highly advise you to always go darker, since your hair extensions has been processed by several methods before you receive them. Hair extensions will get damaged faster with bleaching. Besides, semi-permanent hair dye is more recommended, because it is less damaging and does not dry out the hair as much as permanent hair dyes.


  • How to apply clip-in hair extensions?

    We have a whole page dedicated to this on our website. For more information about how to apply clip in hair extensions, please click here

  • How long do CurlsQueen clip-in hair extensions last?

    The lifespan of our clip-in hair extensions is 6 months to 1 year or even longer depending on how often they are worn and how well they are taken care of.

  • Can I dye CurlsQueen Clip-in hair extensions?

    If the hair texture you chose has the color options, then they can not been lightened or bleached because they have been dyed using permanent dyes, the color can hardly been bleached. But if the hair texture you chose has no color options except natural color, then it is okay to be dyed or bleached to achieve hair color you want. Normally bleaching is not recommended because it is a very damaging process and will lower the quality of your hair extensions and shorten their lifespan if you have not co-wash them properly. So It is advised to have a professional stylist dye them for the best results.

  • Can I sleep with CurlsQueen clip-in hair extensions?

    We do not recommend to wear your clip-in hair extensions while sleeping, as this can cause severe tangling with both your hair and the extensions, and can potentially ruin the extensions. For the same reason, we also do not recommend that you swim ,bath or take a shower with your clip-in hair extensions.  Please kindly take them off before you sleep.


  • How do I choose hair Texture?

    Coarse Kinky Fro

    For 4B-4C Textures. It's the kinkiest curl shape which mimics Z-shaped 4b/4c textures perfectly.

    Features: More than 70% shrinkage, low luster.

    SHOP COARSE KINKY FRO


    Kinky Curly

    For 3C-4A Textures It's the coiled curl pattern which mimics firm S-shaped 3c/4a textures perfectly.

    Features: 50% shrinkage, medium luster

    SHOP KINKY CURLY


    Spiral Curls

    For 3A-3B Textures It's a ringlet curl which has an elongated S-pattern to 100% mimic type 3 hair.

    Features: 30% shrinkage, high luster

    SHOP SPIRAL CURLS


    Light Yaki

    This hair texture resembles Permed African American hair air dried or blown out. Most women who have permed hair will fall into this category of extensions. Even when hair is relaxed or permed it hardly ever gets Silky Straight, there will be residual kinks or curls that decided to "fight" the perm. This is why heavy flat ironing on high heat is necessary to achieve silky straight look, so if you want to prevent the heat, this hair texture will be great. Light Yaki is a very soft straight texture that is slightly coarse. It is designed to blend with permed African American Hair.

    SHOP LIGHT YAKI


    Coarse Yaki

    This hair texture resembles Natural 4a-4c hair blown out. Ladies with Perm hair can wear this also. Coarse Yaki is a very soft and flowy texture which has amazing body and bounce. It is designed to blend with straightened or blown out hair. If you have natural 3c-4b hair then blowing your hair straight and then it will blend with your coarse yaki hair extensions. If you have 4c and 4z hair you may need to blow your hair out then follow with a flat iron on a low setting (Don't worry it will not cause heat damage on a low-medium settting).

    SHOP COARSE YAKI


    For more information , please refer to our BLOG .

  • How To Choose Length

    Length Cart

    Choose the right length for you. Length will vary slightly depending on how high or low you place your extensions and also how tall you are.

    In the following pic, the model is around 5'2 tall.(THIS IS ONLY FOR LIGHT YAKI AND COARSE YAKI TEXTURE.)
    • 14 inches clip ins: It usually falls mid-breast and about the bra-strap area in the back.
    • 16 inches clip ins: It usually falls around your lower breast.
    • 18 inches clip ins: It usually falls around your lower breast to upper stomach and your lower-back area.
    • 20 inches clip ins: It usually falls near your waistline.

    BetterLength Hair Length Chart

  • How To Wash Clip Ins

    STEPS:

    Step 1: Wet hair thoroughly.
    Step 2: Shampoo with sulfate-free shampoo and rinse shampoo out.
    Step 3: Apply conditioner, let them sit for at least 10-15 minutes and then rinse them out.
    Step 4: Apply silicon-containing hair treatment/mask, let them sit for at least 10-15 minutes and then rinse them out.
    Step 5: Squeeze out the water and comb through the hair.
    Step 6 : Clip the hair to the hangers with clothes pins.
    Step 7: Hang to air dry.(DO NOT BLOW DRY)

    NOTICE:

    1.It is normal for some hair dye to bleed when the first time you wash your Curlsqueen hair extensions.
    2.As with any clip-in hair extensions, minimal hair fallout when wash the clip ins which is an expected occurence.

  • Do CurlsQueen clip-in hair extensions experience shedding?

    Curlsqueen Clip-in Hair Extensions will have some normal and expected hair-fallout just like any other clip ins. You can minimize shedding, by maintaining your clip-in hair extensions with utmost care, and gently brushing them before and after each use.

  • Can I swim or go in the ocean?

    Yes, you can swim with our hair. However, we highly recommend you wear a swim cap to protect salt water from taking all the moisture out of the hair, or it will cause tangling.

  • What type of hair care products should I use?
    Daily Maintenance Wash Hair Extensions
    Kinky DevaCurl Shine Spray SheaMoisture Raw Shea
    Butter Deep Treatment Masque
    Qhemet Amla & Olive Heavy Cream
    Coily Tangle Teezer Karen's Body Beautiful Sweet
    Ambrosia Leave in Conditioner
    Curly OBIA Natural Hair Care Curl
    Enhancing Custard
    Shea Moisture Raw Shea Butter
    Deep Treatment Masque
  • Order & Shipping

    ORDER

    * Usually stock clip in orders processing time is up to 72 hours . Tape in and Microlinks Hair extensions will take us up to 7-10 working days to bed processed. Tracking number will be emailed once your order shipped out .

    * It will take us extra 48 hours to confirm your payment, if it is considered to be potentially high-risk .

    Track order:

    After your order is sucessfully made on curlsqueen.com . You will receive an email confirming your order has been processed. When your hair is shipped out, you will receive an email containing your tracking number (The email may go into your spam box, please check it carefully). If you have any additional questions, please contact our customer service team at [email protected] for further assisstance.

    SHIPPING

    Shipping carrier : FedEx , DHL or Aramex

    Once hair is shipped out , shipping time is about 4-5 working days to u.s. and about 5-6 working days to other European countries.

    SHIPPING Fee

    We provide free shipping to most Countries except the ones from European Unions .

    Please kindly contact our CSR at [email protected] for further assisstance if you need to make any changes on your processed order before shipping.

    $45 wille be charged if there is any requests of order cancellation , item replacement or shipping address changes after package has been shipped out which is charged by local shipping carrier .

  • Return & Exchange

    May I return my order?

    Although we have very low return rates and we are so proud of our high quality hair extensions that we offer, we understand that there may be a case in which you need to return your order and we are more than happy to accommodate returns on hair extensions that have not been opened, worn or tampered with. Please note that our Clip in hair extensions will be tied by elastic which identifies if the extensions have been taken out. Since human hair extensions are hygienic product, we take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients.

    How can I return my clip in hair extensions?

    • a. You can contact with us([email protected]) within 72 hours after you received the item.
    • b. After we confirm your exchange request, we will give you a return address.
    • c. You are responsible for all return shipping costs, which is $20 or $30(it depends on the shipping method you chose) .
    • d. The refund deducted $20 or $30 shipping fee will be issued to your original payment method after we received, inspected and confirmed that the returned extensions were not be opened, altered and undamaged.


    May I exchange my order?

    We understand picking the right color and hair texture might be a bit difficult from a computer screen, so we are more than happy to accommodate exchanges of hair extensions that have NOT been opened, worn or tampered with.Our Clip in hair extensions will be tied by elastic which identifies if the extensions have been taken out. Our U-part wig has tape at "U" shape area which do not allow to cut if you want return/exchange. Since human hair extensions are hygienic product, we take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients.

    How can I exchange my clip in hair extensions?

    • a. You can contact with us([email protected]) within 72 hours after you received the item.
    • b. After we confirm your exchange request, we will give you a return address.
    • c. You are responsible for all exchange shipping costs, which is $20 or $30(it depends on the shipping method you chose).
    • d. If you want to exchange a different item, please let us know, because you may need to pay the price difference. Please note that No Coupon Codes can be used on price difference.
    • e. We will send you the new clip in hair extensions, after we received, inspected and confirmed that the returned extensions were not be opened, altered and undamaged.

    Contact us at [email protected], if you may need to exchange or return your items.

  • ABOUT CURLSQUEEN VIP

    1.INTRODUCTION

    Welcome to the CURLSQUEEN VIP . By becoming a VIP member, you agree to be bound by these Terms and Conditions. The Program is available online at CURLSQUEEN.com. Each Account is enrolled in the Program once. Every purchase will be accounted for your membership.

    2.VALIDITY

    A purchase is necessary to become a member. The Eligible Purchases means complete purchases of merchandise at CURLSQUEEN website in the provisions time, excluding the amount of refunds/rejection/cancellation on your orders and payment with CURLSQUEEN gift cards.

    3. MEMBERSHIP

    SILVER VIP:

    ELIGIBLE  PURCHASE: CUMULATIVE COMPLETE ORDER TOTAL OF $200

    VIP DISCOUNT VALUE :   10% OFF NEW PURCHASE OF $119.9

     

    GOLD  VIP:

    ELIGIBLE  PURCHASE: CUMULATIVE COMPLETE ORDER TOTAL OF $650

    VIP DISCOUNT VALUE :   15% OFF NEW PURCHASE OF $119.9

     

    DIAMOND VIP:

    ELIGIBLE  PURCHASE: CUMULATIVE COMPLETE ORDER TOTAL OF $2000

    VIP BENIFITS :   

    20% OFF NEW PURCHASE OF $119.9

    1 FREE HAIR OF YOUR CHOICE EVERY YEAR

    ONE ON ONE CUSTOMER SERVICE

    NEW ARRIVAL TRY ON AND MORE

     

    VIP coupon code will be emailed if your eligible cumulative order total have reached any of the VIP level above. Please kindly contact our customer service at [email protected] if you have not received any VIP coupon email so far.

     

    4.TERMS &CONDITIONS

    CURLSQUEEN VIP membership is limited to individuals only and limited to one email address account per individual.

    It is your identification that represent you are at legal ages to join our program and responsibility for your membership to keep your email and contact details up to date in your Account.

    CURLSQUEEN reserves the right to disqualify Members who have violated any of the Terms and Conditions. Any fraudulent activity or attempt to manipulate or abuse the Program will result in the Account being removed from the Program without notice. When a Membership is terminated, all outstanding coupons and outstanding rewards associated with the Membership are forfeited.

     

     

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